pk364 Privacy Policy

pk364 ("the Company", "we", "us", "our") is the data controller responsible for the personal information collected through the pk364 Platform at pk364.bet. As data controller, pk364 determines the purposes and means by which your personal data is processed.

The pk364 Platform is operated by a licensed and regulated online gaming entity. All personal data processing activities conducted by pk364 are carried out in accordance with the obligations imposed by our operating licence and applicable data protection standards. If you wish to contact our Data Protection team directly, please use the contact details provided in Section 13 of this Policy.

pk364 collects personal data that is necessary for the registration, operation, and maintenance of your account, the provision of gaming and betting services, and compliance with our legal and regulatory obligations. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide this in the context of a responsible gaming support request.

pk364 collects your personal data through the following channels:

• Direct Registration: Information you provide when creating your pk364 account, including your name, date of birth, CNIC number, email address, and phone number.
• KYC Verification: Identity documents, proof of address, and biometric verification data submitted to complete your account verification.
• Payment Processing: Financial details shared when making deposits or requesting withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard.
• Platform Usage: Data generated automatically as you browse, play games, place sports bets, or interact with Platform features — collected via server logs, session tracking, and analytics tools.
• Customer Support: Information you share when contacting our support team through live chat, email, or any other communication channel.
• Cookies and Tracking Technologies: Data collected via cookies, pixels, and similar technologies as described in Section 8 of this Policy.
• Third-Party Sources: Information received from identity verification service providers, fraud prevention agencies, and payment processors for compliance and security purposes.

pk364 processes your personal data only where a valid legal basis exists. The primary purposes for which we process your data, along with the corresponding legal basis, are set out below:

• Account Registration and Management — Processing is necessary for the performance of our contract with you as a registered player. Without this data, we cannot create or maintain your pk364 account.
• Identity and Age Verification (KYC) — Processing is required to comply with our legal obligations under our gaming licence, including the mandatory verification that all players are a minimum of 21 years of age.
• Payment Processing — Necessary for the performance of the contract between pk364 and the player to enable PKR deposits and withdrawals via supported payment methods.
• Fraud Prevention and Anti-Money Laundering (AML) — Processing is a legal obligation under our licence conditions, requiring us to monitor accounts for suspicious activity, unusual transaction patterns, and potential financial crime.
• Responsible Gaming Compliance — We are legally required to monitor player behaviour for signs of problem gambling and to apply any self-exclusion or deposit limits requested by the player.
• Platform Improvement and Analytics — Processed on the basis of our legitimate interests in understanding how players use the pk364 Platform in order to improve features, fix technical issues, and optimise the user experience.
• Marketing Communications — Processed only where you have provided explicit opt-in consent. You may withdraw your consent to marketing communications at any time by contacting support or updating your account preferences.
• Customer Support — Necessary for the performance of our contract with you, to resolve disputes, and to respond to complaints in a timely manner.

pk364 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of third parties only where strictly necessary and under appropriate data protection safeguards:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard — to process your deposits and withdrawals securely.
• Identity Verification Partners: Licensed KYC and AML service providers who assist us in verifying player identities and screening against sanctions lists and politically exposed person (PEP) databases.
• Game Software Providers: Third-party game studios whose titles are hosted on the pk364 Platform. These providers may receive limited technical session data necessary for game functionality — they do not receive your financial or identity documents.
• Fraud Prevention and Security Services: Specialist providers who help us detect and prevent fraudulent account activity, bonus abuse, and multi-accounting.
• Regulatory and Licensing Authorities: pk364 may be required to disclose player information to our licensing authority or relevant government bodies upon lawful request. We cannot refuse such legally mandated disclosures.
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged by pk364 on a confidential basis, where necessary for the protection of pk364's legal rights or the resolution of disputes.

All third parties with whom pk364 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific service they provide to pk364.

pk364 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements.

• Active Accounts: Personal data is retained for the full duration of your active account relationship with pk364.
• Closed or Terminated Accounts: Following account closure, pk364 retains identity, financial, and transaction records for a minimum of five (5) years in accordance with our AML and licensing obligations.
• KYC Documents: Identity and verification documents are retained for at least five (5) years from the date of last account activity or account closure, whichever is later.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Where you have consented to marketing, we retain your preferences until you withdraw consent. Following opt-out, your marketing preference record is retained for one (1) year as evidence of consent management.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification.

pk364 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Industry-standard TLS/SSL encryption for all data transmitted between your device and the pk364 Platform.
• AES-256 encryption for personally identifiable data and financial records stored in our databases.
• Role-based access controls ensuring that only authorised pk364 personnel with a legitimate business need can access player data.
• Regular third-party penetration testing and vulnerability assessments of the pk364 Platform infrastructure.
• Two-factor authentication (2FA) availability for all player accounts as an additional layer of login security.
• Automated fraud detection systems that continuously monitor accounts for anomalous behaviour.

The pk364 Platform uses cookies and similar tracking technologies to operate core website functionality, improve user experience, and — where you have consented — to deliver personalised content and promotions. The categories of cookies used by pk364 are as follows:

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary or functional cookies may affect your ability to use certain features of the pk364 Platform. Analytics and marketing cookies can be disabled without affecting core Platform functionality.

As a pk364 player and data subject, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team using the details in Section 13. pk364 will respond to all valid requests within thirty (30) days.

The pk364 Platform is strictly for adults aged 21 years and above. pk364 does not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process — all players must provide valid CNIC documentation confirming they meet the minimum age requirement before any withdrawal can be processed.

If pk364 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all personal data will be securely deleted, and any deposits will be returned to the originating payment method following verification. Parents and guardians who suspect that a minor may have registered an account on pk364 are urged to contact our support team immediately at [email protected].

As a platform serving players across Pakistan, pk364 primarily processes personal data within the region. However, certain trusted third-party service providers — including game software studios, fraud detection platforms, and cloud infrastructure providers — may be located in other countries.

Where personal data is transferred internationally, pk364 ensures that appropriate safeguards are in place to maintain the same standard of data protection afforded to players on the pk364 Platform. Such safeguards may include contractual data processing agreements that impose obligations on recipient parties equivalent to those applied by pk364.

pk364 does not transfer personal data to countries or organisations that do not provide an adequate level of data protection without first implementing appropriate contractual and technical safeguards.

pk364 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — such as the introduction of a new category of data collection or a new purpose for processing — we will provide advance notice to registered players via email or an in-platform notification prior to the changes taking effect.

The effective date at the top of this Policy will be updated each time a revision is made. Continued use of the pk364 Platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how your personal data is handled.

The current version of this Privacy Policy will always be accessible at pk364.bet/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk364 handles your personal data, please contact our Data Protection team using the following details. All privacy-related enquiries are handled with strict confidentiality.

For general account or payment support, visit our FAQ page or use the 24/7 live chat feature available after logging in to your pk364 account.